Privacy Policy

LenzJoy operates lenzjoy.com (the “Site”). This policy explains what we collect, why we collect it, how we use and share it, and the choices you have.

1) What we collect

  • Contact info you provide — mobile phone number (to send a one-time SMS link), and email if you contact support.
  • Photos you submit — images you take or upload through the mobile link.
  • Technical data — IP address, device/browser type, pages visited, timestamps, and error logs.
  • Cookies — we use only essential cookies to operate the Site. If we add analytics or other non-essential cookies, we will request consent and update this policy.

2) How we use your information

  • Provide the service — send a one-time SMS link, enable photo capture/upload, confirm completion, and secure the process.
  • Improve & secure the Site — monitor performance, prevent fraud/abuse, debug and troubleshoot.
  • Support — respond to inquiries and provide HELP responses for the SMS program. We do not use your phone number or photos for advertising.

3) SMS Photo Upload 

When you enter your number on the Site, we send a one-time SMS with a link to a secure page on our Site.
Message frequency: 1 per request (no reminders); Msg & data rates may apply.

  • Opt-out: Reply STOP to opt out; START to opt in again.
  • Help: Reply HELP or contact support@lenzjoy.com.
  • Carriers: Wireless carriers are not liable for delayed or undelivered messages.

4) Legal bases (where required)

We process your data to perform the service you request, for our legitimate interests in operating and securing the Site, and to comply with law.

5) Sharing your information

We share information only with:

  • Service providers / “processors” — who help us run the Site and SMS flow (e.g., Twilio for messaging, hosting, storage, security). They may process limited personal data only to provide their services to us and under contract.
  • Legal and safety — if required by law or to protect rights, safety, and security.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6) Data retention

  • Phone numbers: kept to deliver the SMS and for security/audit for 30 days unless law requires longer.
  • Photos: stored to fulfill your request and quality-assure, then deleted within 30 days after upload, or sooner upon request once any active review is complete.
  • Logs and security data: kept for 90 days. When retention periods expire, we delete or de-identify data.

7) Your choices & rights

  • Opt-out of SMS: reply STOP.
  • Access / Deletion: email support@lenzjoy.com to request a copy or deletion of your information (subject to legal or operational limits).
  • Cookies: your browser may let you block cookies; essential cookies are required for core functionality. If we add non-essential cookies, you’ll see a banner with choices.

Residents of certain states (e.g., California, Virginia, Colorado, Connecticut, Utah) may have additional rights. We honor valid requests under applicable law.

8) Security

We use reasonable administrative, technical, and physical safeguards appropriate to the data we process. No method of transmission or storage is 100% secure.

9) Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided information, contact us to remove it.

10) Third-party links & embedded content

Our Site may link to third-party sites or services. Their privacy practices are governed by their own policies; review them carefully.

11) Changes to this policy

We may update this policy. Changes take effect when posted here with the “Last updated” date.

12) Contact us

LenzJoy
1208 Massachusetts Ave, Cambridge, MA 02138
Email: info@lenzjoy.com